Refund policy

Online orders
All online orders are final once dispatched. We do not do refunds, but if you have an issue with your order, please let us know and we will do our best to help you.

Coffee Returns
We want you to be over the moon with your Proud Mary coffee! We have strict quality control systems which sees our team cup and score every roast, every day. All coffee must meet these high standards, or it will not make it out the door. Because of this, we do not accept returns on coffee. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at online@proudmarycoffee.com

For merchandise and brew gear Returns
If merchandise, apparel, and/or brew equipment is broken or defective upon arrival, you may return or exchange the product within 14 days from purchase.

If you want to make a return on merchandise, apparel, and/or brew equipment that is not broken or defective, the product must be unused, in its' original packaging and within 14 days from purchase. We can issue you a store credit for this. If we receive the product and it appears to be used a store credit will not be applied.

Please note, we will not cover the return shipping cost for the product, contact us on online@proudmarycoffee.com and someone from our team will get back to you with further information.